1. Who we are (data controller)

Pro Wave Agency

Business Registration:

Address: 40 Corvisel Rd, Newton Stewart DG8 6LL, UK

Email: contact@ProWave.agency

2. Scope of application

This policy applies to advertising.auracons.co and all related communication channels such as contact forms, email, and phone. We comply with GDPR and related privacy regulations.

3. Personal data we process

• Contact data: name, email address, and optional phone number.
• Communication data: messages you send and our responses.
• Technical data: IP, browser, device, and visited pages (analytics only after consent).
• Service data: project notes, requirements, and consultation details when applicable.

4. Data sources

We collect data directly from you when you contact us or request services. Technical and analytics data is only collected after consent through cookies or similar tools.

5. Purposes and legal bases

• Marketing updates and offers. Legal basis: consent (Art. 6(1)(a) GDPR).
• Customer service and communication. Legal basis: legitimate interest and/or contract performance (Art. 6(1)(f)/(b)).
• Security, monitoring, and abuse prevention. Legal basis: legitimate interest (Art. 6(1)(f)).
• Website analytics. Legal basis: consent (Art. 6(1)(a)); enabled only after consent.

6. Newsletter and consent withdrawal

You can unsubscribe at any time using the email footer link or by contacting contact@ProWave.agency. Withdrawal does not affect processing completed before withdrawal.

7. Cookies and similar technologies

Necessary cookies support core functionality. Analytics and marketing cookies are used only after consent. See our cookie policy for details about categories, retention, and controls.

8. Data sharing

We share personal data only with processors supporting our services, such as hosting, communications, or analytics providers. We sign data processing agreements and do not sell personal data.

9. Transfers outside the EEA

If providers process data outside the EEA, we apply safeguards such as EU Standard Contractual Clauses and additional controls where required.

10. Security

We use appropriate technical and organizational measures including HTTPS, access controls, and logical system separation.

11. Retention periods

• Newsletter data: until you unsubscribe or withdraw consent.
• Customer service records: up to 24 months after resolution unless law requires longer retention.
• Technical logs: typically 90 days unless needed for security investigations.
• Service data: retained according to legal and contractual obligations.

12. Your privacy rights

You may request access, correction, deletion, restriction, portability, or objection (including direct marketing objection). Contact us at contact@ProWave.agency. We respond within 30 days.

13. Complaints

You can file a complaint with a supervisory authority. For UK matters, contact the Information Commissioner's Office (ICO): ico.org.uk.

14. Minors

Our website is not intended for children under 16. We do not knowingly process minors' data without valid parental consent.

15. Automated decision-making

We do not rely on fully automated decision-making with legal or similarly significant effects.

16. Policy updates

We may update this policy. The latest version is always published on this page. For material changes, we will provide notice where possible.

17. Contact

Questions or requests: contact@ProWave.agency.