This page outlines how we deliver services, expected timelines, tracking, delays, and escalation options.

1. Service execution

We work with trusted tools and processes to deliver projects safely and efficiently. Delivery operations are coordinated from our UK office. Once your project begins, we send confirmation and tracking details by email.

2. Service costs

Service fees are shown in the quote before agreement finalization. Larger projects may qualify for tailored pricing where applicable. Any taxes or external charges outside the UK remain the client's responsibility.

3. Delivery timelines

Timeline estimates by service type:

• Brand Strategy: typically 4 to 6 weeks
• Digital Campaign Programs: typically 6 to 12 weeks
• Creative Campaign Programs: typically 8 to 16 weeks
• Full-Service Engagements: scope-based, usually 12 to 24 weeks

Timelines may extend during peak periods or when project complexity increases.

4. Project tracking

Once initiated, your project includes progress updates through our tracking workflow. If no tracking details are received, check spam or contact contact@ProWave.agency.

5. Remote delivery model

Most services are delivered remotely through digital collaboration channels. We provide milestone-based updates throughout execution. In-person meetings can be arranged for local clients when needed.

6. Project issues

If you identify a delivery issue, follow these steps:

• 1.
  Document the issue clearly with relevant evidence.
• 2.
  Report it within 48 hours to contact@ProWave.agency.
• 3.
  We investigate and provide an appropriate correction, revision, or refund path.

7. Delays

If delivery extends past the estimate, review tracking status first. Contact support if delays exceed 7 business days. For force majeure events (for example system outages, natural events, or government restrictions), we communicate updates as soon as practical.

8. Non-delivered services

Please keep contact and account details accurate. Services that cannot be delivered due to incorrect details may require additional delivery handling charges. If cancellation occurs after failed delivery, applicable delivery costs may be deducted from refunds.

9. Contact

Questions about delivery or timelines?

Pro Wave Agency

Business Registration:

Address: 40 Corvisel Rd, Newton Stewart DG8 6LL, UK

Email: contact@ProWave.agency