This policy explains cancellation and refund conditions for client agreements. It complements the Terms of Service.

1. Notice period and cancellation rights

You may cancel a service agreement within 14 days of signing, without giving a reason. During this period, any provided materials should only be used for evaluation purposes. To cancel, email contact@ProWave.agency or use the cancellation form in the Terms of Service.

2. Refund conditions

Return any deliverables in good condition, unused where relevant, and with any applicable accessories or references. Returned materials must be packaged securely. Include your agreement number and contact details to speed up processing.

3. Exceptions

Cancellation rights may not apply to:

• Services fully delivered with your prior consent.
• Customized services created to your exact specifications.
• Services that are inseparably combined with other fulfilled services.

4. Return shipping costs

Unless stated otherwise, direct return costs are the client's responsibility. If an issue is caused by us (for example an incorrect or defective service), reasonable return costs are reimbursed.

5. Refund timing

After return verification, approved refunds are processed within 14 days using the original payment method, unless another method is agreed. We may wait until returned materials are received or return proof is provided.

6. Service modifications

If you request a change instead of a refund, we review available alternatives. Where feasible, we apply the change; otherwise, a refund route is offered.

7. Defective or incorrect service

Report issues within 48 hours of discovery to contact@ProWave.agency with clear supporting details. We provide an appropriate remedy such as correction, replacement, or refund.

8. Non-delivered or uncollected services

Invalid address details or non-collection may result in return handling. Reshipping charges may apply, and original delivery costs can be deducted from eligible refunds.

9. Steps to request a refund

• Submit your request within 14 days to contact@ProWave.agency with agreement number and optional reason.
• Package return materials safely and include identifying details.
• Use a traceable return method and keep the receipt.
• Refund confirmation follows after receipt and validation.

10. Guarantee and conformity

For legal guarantee and conformity terms, refer to the relevant section in Terms of Service. Quality issues are handled in consultation with the client.

11. Contact

Questions about refunds or status updates?

Pro Wave Agency

Business Registration:

Address: 40 Corvisel Rd, Newton Stewart DG8 6LL, UK

Email: contact@ProWave.agency